D&D Technologies B.V. Privacy Notice

This is the D&D Technologies B.V. Privacy Notice. D&D Technologies B.V. is committed to protecting your personal data. This privacy notice describes:

D&D Technologies B.V., a company registered in the Netherland under CCI number 30197581, of Niasstraat 1, 3531WR Utrecht, the Netherlands as "data controller" is responsible for the processing of your personal data. 

For further information on our use of cookies, please see our Cookie Policy.

What personal data do we collect?

We collect and store:

Your email address which you submit in order to sign-up for electronic direct marketing from us.

Contact and delivery details as well as payment information in order to process and deliver any purchases from the website.

Your name, address, post code, email address, telephone number and any supporting documents you provide if you request the support of the Customer Support team.

If you have a video call with the Customer Support team we will collect your name, telephone number and email address, as well as images and audio from the call.

Your name, email address, region and company when you create and use a D&D Digital Content Service account.

In addition to the information you submit we are gathering your IP address to serve you with geographically-relevant content and personalisation purposes. 

How and why will we use your personal data?


Why do we process this personal data?


What is the legal basis for processing?

To process and dispatch orders made via the website.


In order to perform our contract of sale with you. We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

We use PayPal payment services on our online store. You can read more about how PayPal uses your personal information here: https://www.paypal.com/myaccount/privacy/privacyhub


To request key replacement

It is in our legitimate interest to respond to customer request for key replacement.


To respond to queries from customers and provide product support.

It is in our legitimate interest to respond to customer queries and provide product support.




To register and administer D&D Digital Content Service account.

In order to provide this service as requested by customers. You can read more about our D&D Digital Content Service Licence Agreement prior to registration here: https://dam.ddtech.com/auth/registration


To carry out statistical analysis about the use of the website to better understand how our website is used and make improvements to it, as well as tailor your experience of the website.


When you have provided your consent to do so.

To send you communications about relevant products & promotions, in accordance with your marketing preferences.


We will only send you relevant content where we have your consent to do so.


Who and where will your personal data be transferred to?

We may transfer your personal data for the purposes set out above:

  1. IT (Information Technology) providers who host, develop and offer support for this website
  2. Digital Analytics providers who provide us with tools that help us improve your experience on our website
  3. Market research agencies who support us to gain insight into the performance of our services or research new business opportunities
  4. To couriers in order to dispatch and deliver orders to you

Some recipients are located in countries outside the UK or EU/European Economic Area (EEA). As in some cases these countries have a lower level of protection than that within the UK or EU/EEA, when transferring personal data to countries outside of the UK or EU/EEA we use standard contractual clauses approved by the European Commission or Information Commissioner’s Office to ensure a sufficient level of protection for your personal data.

We take measures to protect all personal data transferred to a third party, or to other countries, in accordance with applicable data protection laws and as stated above.

For how long will we store your personal data?

We store personal data for as long as necessary to fulfil the purpose for which the data has been collected, and in accordance with our internal record retention schedule. This means that we delete your personal data when such data is no longer necessary to process a request or to manage our relationship. Statistics which have been anonymised may be saved for longer. 

Your rights

In relation to the personal data that we hold about you, you have the right to:

We may not accept a request to erase your personal data where we require it to comply with a legal obligation or in relation to a legal claim.

Requests to exercise your rights should be addressed to privacy.pnea@assaabloy.com.

If you have a complaint regarding our processing of your personal data you are entitled to report this to the ICO (Information Commissioner’s Office) at ico.org.uk or to the supervisory authority where you live or work if different, list of which can be found at ec.europa.eu

How can we make changes to this privacy policy?

We may update this privacy notice from time to time in response to changing legal, regulatory or operational requirements. We will notify you of any such changes (including when they will take effect). Your continued use of the website after any such updates takes effect will constitute acceptance of those changes. If you do not accept any updates to this privacy notice, you should stop using this website.

SA-F07_rev0 D&D Technologies B.V. Privacy Notice (EU).